Purpose:

  The purpose of this study was to examine pediatric dentists' awareness and experiences with oral health literacy and to identify communication techniques used with parents.

 Methods:

  Active North American members of the American Academy of Pediatric Dentistry were invited to participate in the survey. Descriptive statistical analyses were completed, and Pearson's chi-square crosstabs tests were used to compare categorical data between groups.

 Results:

  Data were collected from 22 percent (N=1,059) of pediatric dentists 68 to 87 percent use basic communication techniques routinely, while 36 to 79 percent routinely use enhanced communication techniques. Approximately 59 percent (N=620) reported having had an experience with health literacy miscommunication, while 11 percent (N=116) are aware of an error in patient care that resulted from oral health literacy miscommunication. Respondents who have had an experience with miscommunication were significantly more likely statistically to perceive barriers to effective communication as more significant than those without a history of miscommunication experience (P<.001).

 Conclusions:

  Most pediatric dentists have experienced situations in which a parent has misunderstood information. Basic communication techniques were most commonly used, while enhanced communication techniques were used less routinely. Those who have had experience with oral health literacy miscommunication events perceive barriers to effective communication as more significant.

 Source: Journal of American Academy of ‍ Pediatric Dentistry

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